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Privacy Policy
Effective Date: December 12, 2023
Updated: 12/11/2025

ATC Dispatching LLC (“we”, “us”, or “our”), a company registered in the State of New York with principal offices at 26 Noel Dr, Newburgh, NY 12250, USA, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard personal information when you interact with our website https://atcdispatching.com (“Site”) or communicate with us through phone, SMS, email, or other channels.

By using our Site or services, you consent to the practices described in this policy.

1. Definitions

  • Personal Data – Information relating to an identified or identifiable individual.

  • Processing – Any operation performed on personal data.

  • Data Subject – The individual whose personal data is processed.

2. Data Protection Principles

We follow these principles:

  • Processing is lawful, fair, and transparent.

  • Data is collected for specific purposes and not used beyond them.

  • Only relevant and minimal data is collected.

  • Data is stored only as long as necessary.

  • We maintain accuracy, security, and confidentiality.

3. Your Rights

You may exercise the following rights at any time:

  • Access your data

  • Request correction or deletion

  • Restrict or object to processing

  • Withdraw consent

  • Request data portability

  • Lodge a complaint with a supervisory authority

To exercise your rights, email info@atcdispatching.com.

4. Data We Collect

a. Information You Provide

Examples:

  • Name

  • Phone number

  • Email address

  • Business information

  • Form submissions or inquiries

b. Automatically Collected Information

Examples:

  • IP address

  • Browser type

  • Cookies and session data

  • Website usage logs

c. Information From Partners

We may receive legally shareable information from trusted partners.

d. Public Information

We may collect publicly available business/contact details.

5. How We Use Your Personal Data

We use your information to:

  • Provide dispatching services

  • Communicate with carriers, owner-operators, and brokers

  • Send operational messages (load updates, ETAs, confirmations)

  • Improve our Site and services

  • Fulfill legal or contractual obligations

Legitimate Interests

Examples:

  • Sending operational updates

  • Preventing fraud

  • Understanding service usage

With Your Consent

We may send newsletters or optional promotional messages. You may withdraw consent at any time.

6. SMS Communication & Consent (10DLC Compliance)

We use SMS messaging to communicate with carriers, trucking companies, and brokers for operational purposes including load assignments, delivery updates, pickup details, documentation requests, and support communication.

By providing your mobile number, you consent to receive SMS messages related to our services.

Opt-Out Instructions

You may opt out at any time by replying STOP to any message.
For help, reply HELP.

Required 10DLC Compliance Clause

“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.”

7. Who We Share Data With

We do not sell your personal data.

We may share limited data with:

  • Payment processors (Stripe, PayPal)

  • Analytics providers (Google Analytics)

  • Advertising platforms (Google, Facebook)

  • Service providers assisting business operations

We only use partners capable of protecting your data.

We may disclose data if legally required.

8. How We Protect Your Data

We use:

  • HTTPS encryption

  • Firewalls and secure server configurations

  • Access restrictions

  • Monitoring for vulnerabilities

While we work to protect your data, no method is 100% secure. We will notify you and authorities if required in case of a breach.

9. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect data from minors.

10. Cookies and Tracking Technologies

We use cookies to:

  • Improve website functionality

  • Analyze traffic

  • Personalize user experience

You may control cookies through your browser settings.

We use Google Analytics to track site usage.

11. Contact Information

If you have questions about this Privacy Policy, contact us:

ATC Dispatching LLC
Email: info@atcdispatching.com
Phone: 458-255-5531

12. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated effective date.

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